Privacy Policy
Last Updated: 13th Aug 2025
Xian Yik Hardware Sdn. Bhd. (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.xianyikhardware.com(“Site”), shop with us, or interact with our services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Contact details (email address, phone number, mailing address)
- Billing and shipping address
- Payment details (processed via secure payment gateways — we do not store your card information)
- IP address, browser type, operating system
- Website usage data and browsing patterns
- Cookies and similar technologies
B. Non-Personal Information
2. How We Collect Your Information We collect personal data when you:
- Register an account on our Site
- Place an order or make a purchase
- Subscribe to our newsletter or promotions
- Contact us via email, phone, or forms on our Site
- Participate in surveys, reviews, or feedback submissions
3. How We Use Your Information
We use your information for purposes including:
- Processing and fulfilling your orders
- Communicating order status, delivery updates, or product information
- Sending newsletters, promotions, or marketing materials (if you have opted in)
- Responding to your inquiries or feedback
- Improving our products, services, and website experience
- Detecting and preventing fraudulent activities
4. Sharing of Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service providers (e.g., payment processors, delivery couriers) to fulfil your orders
- Legal authorities if required by law or to protect our rights
- Marketing and analytics partners to improve our services (only with non-identifiable data where possible)
5. Cookies & Tracking
Our Site uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic.
You can choose to disable cookies in your browser settings, but this may affect site functionality.
6. Data Protection & Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Correct or update your personal data
- Withdraw consent for processing your data (subject to legal or contractual restrictions)
- Request deletion of your personal data where applicable
To exercise your rights, please contact us using the details below.
8. Retention of Data
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and you should review their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. Changes will be posted on this page with the updated “Last Updated” date.
11. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:
Company Details:
Xian Yik Hardware Sdn. Bhd.
Company Registration No.: [Insert SSM Number]
Address: Lot:1913, Jalan Balai 11, Kampung Baru Sungai Buloh, 47000, Sungai Buloh, Selangor, Malaysia. Email: hi@xianyikhardware.com Phone: +603-6140 3629
隐私政策
最后更新日期：13th Aug 2025
Xian Yik Hardware Sdn. Bhd.（“我们”、“本公司”、“我们的”）重视您的隐私，并承诺依据马来西亚
《2010 年个人资料保护法》（PDPA）保护您的个人资料。
本隐私政策说明我们在您访问我们的网站 **www.xianyikhardware.com**（“本网站”）、向我们购买商品或使用我们的服务时，如何收集、使用和保护您的资料。
1. 我们收集的信息
A. 个人信息
- 姓名
- 联系方式（电子邮件、电话号码、邮寄地址）
- 账单及收货地址
- 付款信息（通过安全的支付网关处理，我们不会储存您的信用卡或借记卡信息）
- IP 地址、浏览器类型、操作系统
- 网站使用数据和浏览记录
- Cookies 及类似技术
B. 非个人信息
2. 我们如何收集您的信息
我们可能在以下情况下收集您的个人资料：
- 在本网站注册账户
- 下订单或进行购买
- 订阅我们的电子报或促销信息
- 通过电子邮件、电话或网站表格与我们联系
- 参与问卷调查、产品评论或反馈提交
3. 我们如何使用您的信息
我们收集您的资料主要用于以下用途：
- 处理及完成您的订单
- 与您沟通订单状态、配送信息或产品资讯
- 在您同意的情况下，发送电子报、促销或营销信息
- 回复您的询问或意见
- 改进我们的产品、服务和网站体验
- 检测和防止欺诈行为
4. 我们如何分享您的信息
我们不会出售或出租您的个人资料给任何第三方。
但在以下情况下，我们可能会分享您的信息：
- 服务供应商（如支付平台、快递公司）以完成订单
- 市场与分析合作伙伴（尽量使用无法识别个人身份的资料）
•执法机关或法律要求时
5. Cookies 与追踪技术
我们的网站使用 Cookies 来提升浏览体验、记住您的偏好，并分析网站流量。
您可以在浏览器中关闭 Cookies，但可能会影响部分功能的使用。
6. 数据保护与安全
我们采取合理的技术与管理措施，防止您的个人资料遭到未经授权的访问、遗失、滥用或泄露。
但请注意，任何通过互联网传输或存储的方式都无法保证百分之百的安全。
7. 您的权利
根据PDPA，您有权：
- 查询我们持有的您的个人资料
- 更正或更新您的个人资料
- 撤回您对我们处理您个人资料的同意（但可能受法律或合约限制）
- 在适用情况下要求删除您的个人资料
如需行使您的权利，请使用以下联系方式与我们联系。
8. 数据保存
我们会在达成本隐私政策所述目的、遵守法律义务或解决争议所需的期限内，保留您的个人资料。
9. 第三方链接
我们的网站可能包含通往第三方网站的链接。我们对这些网站的隐私做法不负责任，建议您在提供任何个人资料前先阅读它们的隐私政策。
10. 隐私政策的变更
我们可能会不时更新本隐私政策，且无需事先通知。更新内容将会发布在本页面，并更新“最后更新日期”。
11. 联系我们
如对本隐私政策或个人资料处理方式有任何疑问、请求或投诉，请联系：
Company Details:
Xian Yik Hardware Sdn. Bhd.
Company Registration No.: [Insert SSM Number]
Address: Lot:1913, Jalan Balai 11, Kampung Baru Sungai Buloh, 47000, Sungai Buloh, Selangor, Malaysia. Email: hi@xianyikhardware.com Phone: +603-6140 3629
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